{"id":3105,"date":"2024-12-12T15:57:07","date_gmt":"2024-12-12T14:57:07","guid":{"rendered":"http:\/\/entwicklung.flaschenfreunde.de\/faq\/"},"modified":"2025-09-25T13:27:40","modified_gmt":"2025-09-25T11:27:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/flaschenfreunde.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Crystal clear answers to your questions!<\/h1>\n\n\n\n
Are you wondering what makes our glass bottles so special? How they are refined? Or whether they can cope with sparkling water without turning into a fizzy surprise? Don’t worry – we have the answers, clearly organised! <\/div>\n<\/div>\n\n\n\n
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\"mit<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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You have questions, we have bottles – and the right answers!<\/div>\n<\/div>\n\n\n\n
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Glass bottles are our passion – and we know that there are sometimes questions about them. Whether it’s about materials, customisation or the type of cleaning… <\/div>\n<\/div>\n <\/div><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Regional instead of travelling the world!<\/h2>\n\n\n\n
Our bottles haven’t clocked up any air miles – and that’s a good thing! Instead of travelling once around the globe, they come directly from regional glassworks in Upper Franconia and Southern Thuringia. Our closures don’t travel unnecessary distances either, as they are manufactured within a radius of just 20 kilometres. This not only keeps the environment happy, but also our quality assurance. <\/div>\n\n\n\n
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Where do our bottles come from?<\/div><\/span><\/span><\/span><\/div>
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Most of our glass bottles come from glassworks in the Upper Franconia \/ Southern Thuringia region. Some bottles also come from EU countries. None of the bottles are produced outside the EU. The transport route of your bottle from production to finishing to commissioning is kept to an absolute minimum and in most cases does not exceed 50 kilometres. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Where do our caps come from?<\/div><\/span><\/span><\/span><\/div>
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Our caps come exclusively from regional production. Both our additive-manufactured screw caps made from sustainable wood and our swing tops with high-quality porcelain lids are produced, processed and finished within a radius of approx. 20 kilometres around Schauberg. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Bedruckte<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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\"bunt<\/div>\n\n\n\n
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Print data & process\u2013 How to get your design perfectly onto the bottle!<\/span><\/h2>\n\n\n\n
To ensure that your logo, design or statement looks just as good on the bottle as it does in your imagination, there are a few things to bear in mind. Don’t worry – it’s not rocket science, but it does involve a bit of print data wizardry!

Here you will find all the information you need on file formats, printing processes and the most important dos and don’ts. And if you still have any questions: We are happy to help! <\/div>\n\n\n\n
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Which file formats are accepted?<\/div><\/span><\/span><\/span><\/div>
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We prefer PDF\/x4<\/strong>, .eps<\/strong> or .ai<\/strong> files. These formats guarantee the best quality for printing your customised designs. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Which colour system should be used?<\/div><\/span><\/span><\/span><\/div>
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We use the Pantone<\/strong> colour system for screen printing. Please create your print data accordingly to avoid colour deviations. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Are there minimum requirements for resolution, font size and line width?<\/div><\/span><\/span><\/span><\/div>
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Resolution<\/strong>: At least 600 dpi <\/strong>for razor-sharp print results.font size:<\/strong> At least 4 pt<\/strong>, so that texts are easy to read.line width<\/strong>: At least 0.3 mm<\/strong>, to clearly display fine lines.<\/p>\n\n\n\n

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Are our bottles dishwasher-safe?<\/div><\/span><\/span><\/span><\/div>
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Our glass bottles are dishwasher safe. For cleaning by hand, we recommend using a standard dishwashing detergent and a cleaning brush. Please rinse the bottle thoroughly with clean water and make sure that no detergent residue remains in the bottle after rinsing.
Our swing tops are dishwasher safe. For cleaning by hand, we recommend using a standard dishwashing detergent and a cleaning brush.<\/p>\n\n\n\n

Our wooden caps are not dishwasher-safe and must be cleaned by hand. Please note that wood is a natural material that can become discoloured after long-term use and can easily become deformed when wet. After drying, the wooden closure returns to its original shape and closes again without leaking. The sealing disc made of food-safe plastic<\/strong> is firmly attached to the closure during production and can be cleaned together with it. It should be inspected for damage after the cleaning process to prevent water from entering between the seal and the closure. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can caps and closures also be printed?<\/div><\/span><\/span><\/span><\/div>
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Yes, you can have our closures individually printed or engraved. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n

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Print data drama? Don’t panic, we can help! <\/div>\n<\/div>\n\n\n\n
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We check your print data for quality and suitability and support you in creating or customising your designs if required. Simply contact us at info@flaschenfreunde.de<\/strong><\/a>. <\/div>\n<\/div>\n <\/div><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Order process & delivery<\/h2>\n\n\n\n
No long delays, no complicated processes – we make it as easy as possible for you! From the initial idea to the finished bottle, we accompany you on the way to your customised design. As soon as everything is coordinated, it’s off to production and your bottles are on their way to you as quickly as possible – without any detours across distant continents. <\/div>\n\n\n\n
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How is the approval process organised?<\/div><\/span><\/span><\/span><\/div>
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After checking your data, we create a dimension sheet of your design for approval. We will send this to you for checking before printing begins. We will only start production after your approval. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

How quickly are the bottles delivered?<\/div><\/span><\/span><\/span><\/div>
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We usually print your order within a maximum of 4 weeks after print approval. The delivery time depends, among other things, on the quantity and number of colours and finishing processes used. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can printed bottles be returned?<\/div><\/span><\/span><\/span><\/div>
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As we print the bottles especially for you, we are unfortunately unable to take back printed goods. This is why we need your explicit print approval at the end of the configuration process and ask you to check and confirm the print data and print status several times. Of course, we will not leave you alone during the entire process. If you have any questions or doubts, please feel free to contact us directly at Info@flaschenfreunde.de<\/a>. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

What payment options are available?<\/div><\/span><\/span><\/span><\/div>
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We offer the following payment options: Invoice or PayPal. With PayPal, the total amount must be paid in advance. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

What are the shipping costs?<\/div><\/span><\/span><\/span><\/div>
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As we work with a minimum order quantity of 50 bottles, our products are dispatched by a freight shipping company. The costs vary depending on the number of pallets to be shipped and the weight of the respective consignment. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Nahaufnahme<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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\"eine<\/div>\n<\/div>\n\n\n\n
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Crystal-clear advantages, easy cleaning!<\/h2>\n\n\n\n
Our bottles are like good friends: <\/strong>reliable, durable and easy to clean. They are made of high-quality glass, are neutral in flavour and are very easy to clean – either in the dishwasher or by hand. Only our wooden closures prefer it gentle – so no bubble bath in the dishwasher please! With the right care, your bottle will not only be sustainable, but also a lasting eye-catcher. <\/div>\n\n\n\n
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How do you clean our bottles correctly?<\/div><\/span><\/span><\/span><\/div>
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Our glass bottles are dishwasher safe. For cleaning by hand, we recommend using a standard dishwashing detergent and a cleaning brush. Please rinse the bottle thoroughly with clean water and make sure that no detergent residue remains in the bottle after rinsing.
Our swing tops are dishwasher safe. For cleaning by hand, we recommend using a standard dishwashing detergent and a cleaning brush.<\/p>\n\n\n\n

Our wooden caps are not dishwasher-safe and must be cleaned by hand. Please note that wood is a natural material that can become discoloured after long-term use and can easily become deformed when wet. After drying, the wooden closure returns to its original shape and closes again without leaking. The sealing disc made of food-safe plastic<\/strong> is firmly attached to the closure during production and can be cleaned together with it. It should be inspected for damage after the cleaning process to prevent water from entering between the seal and the closure. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n

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Your bottle question was not included? No problem – write to us! <\/div>\n<\/div>\n\n\n\n
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Do you have any questions or creative ideas for your bottle? Then please send us a message to info@flaschenfreunde.de<\/strong><\/a> <\/div>\n<\/div>\n <\/div><\/div>\n<\/div>\n <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"#gspb_row-id-gsbp-f52123e3-350f{justify-content:space-between;display:flex;flex-wrap:wrap;align-content:center;margin-top:30px;margin-bottom:120px}#gspb_row-id-gsbp-f52123e3-350f>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}@media (max-width:991.98px){#gspb_row-id-gsbp-f52123e3-350f>.gspb_row__content{row-gap:50px}}#gspb_row-id-gsbp-f52123e3-350f>.gspb_row__content{align-items:center}body.gspb-bodyfront #gspb_row-id-gsbp-f52123e3-350f>.gspb_row__content{width:var(--theme-container-width, 1200px);max-width:var(--theme-normal-container-max-width, 1200px)}@media (max-width:991.98px){#gspb_row-id-gsbp-f52123e3-350f{margin-bottom:100px}}@media (max-width:575.98px){#gspb_row-id-gsbp-f52123e3-350f{margin-bottom:80px}}#gspb_col-id-gsbp-c0c1c0f7-435f.gspb_row__col--6{width:calc(50% - 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